Businesspeople dig numbers. They don’t necessarily want to hear that you got something done; they want to hear how much you got done—especially relative to past results or some other relevant benchmark—and they want to know the value of what you did.
Some professionals have it easy when it comes to quantifying their job performance. Salespeople can measure their achievements in dollars and cents, for example, and many other fields also have clear-cut numbers with which to calculate their contributions.
For software developers and some other technology-based roles, however, quantifying your work can be a struggle without a straightforward solution. Yet doing so is crucial not just in job searches, but in many aspects of a software engineer’s career: performance reviews, effectively communicating up the chain of command, working efficiently with non-technical business units, and ensuring you’re properly valued within your organization.
So how do you measure the value of the applications you build, scale, monitor, test, and otherwise support? Here are some of the approaches used at New Relic, as well as industry best practices:
“I like to see work accomplishments described in terms of situation, action and results,” says Merilee Krebs, a technical recruiter at New Relic. “What was the business or technical problem to be solved? What unique actions did you take to resolve them and what was the resulting improvement.”
New Relic的技术招聘人员这样说："我喜欢看到用情况，行动和结果去描述工作成果， 技术人员需要解决的问题是什么？采用什么样的行动去解决和提升这个问题。"
What does that look like in the real world? Try asking yourself some pointed questions: Did your monitoring and testing lead to a code update that cut down on help desk tickets by X percent? That’s quantitative gold right there. Did you deliver a new app six weeks ahead of schedule? Yeah, you’ll want to brag about that (in a professional manner, of course). Can you connect your code to strategic company objectives? Please, do so. Are you doing something that’s outperforming the traditional standards in your industry? You should be able to quantify the achievement is some way.
If this exercise feels unnatural to you, you’re not alone—many programmers often aren’t born sales and marketing pros. If they were, they’d probably work in sales or marketing. So let’s consider six ways to better measure and communicate the value of your code and related work.